Refund and Cancellation Policy

1. Order Cancellation

• Orders can be canceled before dispatch.
• Once shipped, cancellation may not be possible and return rules will apply.
• For urgent cancellation requests, contact support immediately.

2. Eligible Returns

• Damaged, defective, or incorrect items delivered.
• Unopened items may be eligible for return within 7 days of delivery.
• Items must be unused, in original packaging, and accompanied by proof of purchase.

3. Non-returnable Cases

• Opened consumable products unless found defective.
• Requests raised beyond return window without valid quality concerns.
• Products damaged due to misuse or improper storage after delivery.

4. Refund Timeline

After return approval and inspection, refunds are processed to the original payment mode where applicable, generally within 5-10 business days. For Cash on Delivery orders, refund may be processed through approved alternate channels.

5. How to Raise a Request

Please submit return/refund/cancellation requests through our Contact Page, including order ID, issue details, and relevant photos (if applicable).