Legal
Privacy Policy
Effective date: March 19, 2026. This policy explains how Prakash Organics collects, uses, stores, and protects your data across our website and mobile app.
1. Information We Collect
- Account details such as name, email address, phone number, and login credentials.
- Order and delivery details such as products purchased, shipping address, and order history.
- Payment details processed through secure payment partners (we do not store full card details on our servers).
- Technical information such as IP address, device/browser data, and app diagnostics for security and support.
2. How We Use Your Information
- To create and manage your account.
- To process orders, payments, shipping, returns, and customer support.
- To prevent fraud, abuse, and unauthorized access.
- To improve product quality, app reliability, and overall shopping experience.
3. Data Sharing
We share data only with service providers necessary to operate our business, such as payment gateways, logistics partners, and essential technical providers. We do not sell personal data.
4. Data Retention
We retain personal data for as long as required to provide services, fulfill legal obligations, resolve disputes, and enforce agreements. Some records may be retained for compliance and fraud prevention.
5. Your Rights
- Access and update your personal details.
- Request deletion of your account and associated data through our account deletion flow.
- Raise concerns about how your data is used.
6. Account Deletion
You can request account deletion from our in-app Help & Support section or via the web page: Account Deletion Request.
7. Contact Us
For privacy-related queries, contact us via Contact Page.